Overview

Due to continuing success of the business, we are currently recruiting for a Service Administrator on behalf of a leading distributor of construction, agricultural and material handling equipment.

Operating for over 40 years, they have a staff force of over 40 skilled engineers and a number of service departments across the South West.

Role Description

• Vet completed/closed warranty calls, ensuring documentation required to submit a warranty claim is correct.
• Request additional information from the depot service teams if required documents not supplied or inadequate.
• Process warranty claims via the warranty application.
• Check and add required documentation to the warranty claim when posted on portal.
• Add required documentation to warranty claims via portal on request from JCB.
• Manage documentation requests from customers and dealers.
• Input and maintain jobs on database in accordance with company standards.
• Support service by invoicing internal, retail and warranty work completed.

Skills & Qualifications

• Presentable, confident and have a professional manner.
• High personal integrity and honesty.
• Ability to communicate well to customers / dealers and colleagues.
• The ability to work as part of a team.
• Ability to set timescales to own tasks to enable completion of duties.
• Ability to manage own workload effectively to ensure key responsibilities are met.
• Good attention to detail to ensure Company guidelines are met.

Note:- Apex Resourcing Solutions are acting as an Employment Agency.