Overview

Due to continuing success of the business, we are currently recruiting for a Parts Advisor on behalf of a leading distributor of construction, agricultural and material handling equipment.

Operating for over 40 years, they have a staff force of over 40 skilled engineers and a number of service departments across the South West.

Reporting to the Parts Team Leader/ Depot Manager, the primary function of the role will be selling to the construction industry and you will play a key role in all day to day proactive aspects of the parts department.

Role Description

• Support the team leader to ensure the budgeted parts profitability is achieved each month.
• Support the team leader to ensure the departments parts sales are in line with company expectations, whilst reporting ideas and opportunities to increase monthly performance.
• Customer Relationship Management to be conducted to company process.
• To achieve the depot customer target each month.
• Process orders & invoice out all parts within the company standard. Retail/Warranty/ Internal.
• Ensure all warranty parts are returned, (clean & tagged) stored, packaged & dispatched as per company process.
• To raise & escalate parts shortage or delay in delivery as per company process.
• Responsible for packing and sending requested parts on a courier service and within its collection time/deadline.
• Responsible for parts work area, H&S/housekeeping, kept within company standard.
• Monitor stock levels, report & investigate any discrepancies.
• Parts returns to JCB to be carried out efficiently and within timescale to company standard.
• Goods inwards process to be managed to company standard.
• Work with colleagues to ensure departmental cover for absence & industry holidays.

Skills & Qualifications

• The ability to maximise sales levels from each call completed.
• Confident and professional.
• High personal integrity and honesty.
• Communication skills – ability to speak to customers and engineers to ensure a high level of customer satisfaction is achieved.
• The ability to work as part of a team.
• Organisational skills – ability to manage own workload effectively to ensure key responsibilities are met.

Note:- Apex Resourcing Solutions are acting as an Employment Agency.