Overview

We are currently recruiting for a Helpdesk Manager on behalf of one of the UK’s leading building services companies.

Established over 40 years, their head office is based in London, and they also have several over offices across the nation. They are known for their services in M&E, FM, Design and Construction.

They are a well-known company with hundreds of employees working for them. They work in a range of sectors including commercial, residential, health and transport.

As the Helpdesk Manager, you will be responsible for running a small team that deals directly with multiple clients managing the workflow. Includes operating and developing reports from the CAFM system. We are looking for a confident individual with excellent administration skills that must have experience in a similar role preferably for a service and maintenance contractor.

Responsibilities

• Directly manage the Resource Planning Team and ensure effective utilisation of engineering resources.
• Responsible for the hiring and training of new team members and building an effective workforce.
• Motivates and coaches’ staff towards attaining performance goals, maintaining high productivity, and improving customer satisfaction.
• Managing targets for the team and individuals; reviewing this on a regular basis.
• Working with the Engineering workforce to ensure they complete reactive, quoted and planned maintenance tasks within Service Level Agreements and KPI’s.
• Develop the CAFM scheduling systems to ensure the team are working efficiently.
• Collect and analyse data to present to leadership teams.

Skills & Attributes

• Ideally experience in a similar role.
• Experience of working within a Scheduling/Resource Planning environment.
• Knowledge of either building services, facilities management or construction would be beneficial.
• Good leadership and motivation skills.
• A team player with a high level of self-motivation and organisational ability.
• Excellent interpersonal, written and verbal communication skills.
• Competent in the use of computers and data handling including Microsoft Office systems.

Note:- Apex Resourcing Solutions are acting as an Employment Agency