Overview

We are currently recruiting for a Customer Support Manager on behalf of a leading supplier of mobility products based in the South.

They are a family-run business, based in West Sussex, which have been established over 10 years. Over the years they have gone from one showroom to over 10 across the south.

As the Customer Support Manager, you will be responsible for been the first point of contact for customers having difficulties with their mobility products. You will also support the engineers and allocate them to appointments.

Role Description

• Manage engineering requests received from customers.
• Liaise with customers and allocate appointments in the engineer’s diaries.
• Support the engineers by liaising with suppliers to obtain spare parts.
• Provide customers with quotes for repair estimates.
• Managing the administration of the Motability scheme including engineering call outs, insurance claims and servicing.
• Write letters to customers advising of the need to service their equipment.
• Preparing weekly reports of engineering calls, warranty repairs, Motability and comparing to response targets.
• Maintaining out of hours cover diaries across the engineers.
• Managing scooter trade-ins received, ensuring scooters are serviced and ready for sale. Removal of parts and scrapping unviable scooters.
• Managing the scooter loan fleet including periodic servicing, rotation and safety inspections.

Skills & Qualifications

• Ideally previous experience in a similar role.
• Strong communication and customer service skills.
• Good telephone manner.
• Great attention to detail and problem-solving skills.
• Ability to work on own initiative.

Note:- Apex Engineering are acting as an Employment Agency.