Overview

We are currently recruiting for an Administrator on behalf of one of the UK’s leading building services companies.

Established over 40 years, their head office is based in London, and they also have several over offices across the nation. They are known for their services in M&E, FM, Design and Construction.

They are a well-known company with hundreds of employees working for them. They work in a range of sectors including commercial, residential, health and transport.

This is a permanent position, based at their office in Wigan, paying £20k per annum. Rising to £21k after passing 6 month probation. Working 37.5 hours per week.

Shifts: 7-3.30 / 8.30-5 / 10.30-7pm. You will start working on the 8:30 – 5 shift, although we need someone who can be flexible with all the shifts. They do have someone who works the majority of the late shifts so it’s only when he’s off and perhaps once per week that the team have to share those between them. You wouldn’t go on the early or late shift until you are comfortable with the role.

Responsibilities

• Reactive / PPM dispatch and job management through to completion
• Logging of reactive jobs
• Re-scheduling / re-routing engineers
• Engineer and subcontractor liaison
• Checking engineer timesheets
• Resolving / escalating client queries or complaints
• Management / assistance with Client reports
• Management support (as directed)
• Management of shared mailboxes
• Assist with the management of contracted KPIs/SLAs
• Client Liaison
• Call handling
• OOH rota updates / checks
• Reactive Uplifts
• Assist with contract renewals
• Assist with contract completions
• Assist with contract set up
• Any other duties as directed by the Line Manager or Supervisor

Skills & Attributes

• Preferable NVQ or equivalent in Administration or Customer Service.
• Organised, able to prioritize and work to deadlines.
• Team player, flexible and able to work under pressure.
• Excellent interpersonal, written and verbal communication skills.
• Good IT skills.

Note:- Apex Resourcing Solutions are acting as an Employment Agency