Overview

Due to continuous growth of the business we are currently looking for a Helpdesk Co-ordinator to join a specialist building service engineering company based in Leeds.

Established over 15 years, they are a well-respected name within the industry who continuously work to high standards to satisfy their client’s needs. They provide mechanical and electrical building services to a wide range of industry sectors including commercial, industrial, healthcare, education and retail.

This position will provide administrative support to the office and contract management team. Working on the help desk, receiving calls from clients and booking in the relevant engineer to attend to the jobs.

This position is available for an immediate start.

Role Description

• Inputting of reactive calls onto in-house & client systems.
• To deal with client telephone. Flexible approach to all telephone queries, to deal with and then pass on to the appropriate person.
• Working knowledge of timesheets and inputting onto in house system.
• Manage accurate filing system.
• Job allocation to Engineers.
• Categorising and resourcing correct labour resource according to geographical need.
• Handling calls from clients, engineers and suppliers with regards to ongoing reactive or PPM work.
• Issuing Purchase Orders.
• Providing cover for the other team members during periods of sickness and annual leave.
• Updating planners.
• Provide administration support for contract managers, team leaders, customer support supervisor customer support manager and engineers.

Skills & Attributes

• Must have a demonstrable background working within an administration role.
• Experience working within the facilities sector would be advantageous.
• Strong IT Skills
• Able to deal with multiple priorities.
• Strong Communication/ Organisational skills.
• Able to work on own initiative and work well with the contract manager / administrator.

Note: Apex Engineering Solutions are acting as an Employment Agency