Overview

• Permanent
• Full Time working on a rotating shift pattern which includes the hours from 7am – 7pm (37.5 hrs per week)
• Shift Rota includes 1 in every Saturday (day off in the following week in lieu)

We are recruiting for a Scheduling Coordinator on behalf of a national multi-disciplinary Construction company.

The Scheduling Coordinator will be responsible for scheduling Service Engineers across the UK

Role Description

• To schedule all reactive and planned work to the correct resource, paying attention to response targets, geographical locations and technical expertise
• To ensure, all engineers have a full schedule of work each day and are being fully utilised to ensure maximum productivity
• Arrange attendance with external subcontractors, raising the appropriate paper work such as work details and purchase orders, to enable speedy resolution within SLA
• Ensure all jobs are attended and completed within the required response time
• Follow-up all jobs not marked by engineers as completed after attendance and reallocate jobs as required
• Advise team leader of any issues with specific jobs, clients or engineers
• Record all actions taken on the required systems to ensure a full audit trail
• Deal with telephone queries promptly and in a professional manner

Skills & Attributes

• Experience of working within a Service Delivery / Contact Centre team
• Excellent Customer Service skills are essential
• Experience of working in a fast paced service centre environment
• Passionate about delivering high quality service to agreed KPIs and SLA’s
• Takes ownership and action in an ever changing environment
• Demonstrates a high level of communication skills and has the ability to provide detailed information and advice in a clear and positive manner
• Has the ability to interact and communicate as appropriate to the audience, from internal colleagues through to senior managers and 3rd party suppliers
• Experience of managing resources to optimise performance, in a target driven scheduling environment, recognising and taking into account, skills, availability and location
• Knowledge of MAXIMO v7 or other CAFM systems would be advantageous

For Further information please contact Charlotte Noad on 0113 245 3309 or c.noad@apexes.co.uk